New Patient Visits: What to Expect & How to Prepare


We look forward to meeting you on your initial visit to our office. At this time, we’ll help you get acquainted with our services and learn about your particular diagnostic and treatment needs. Our electronic medical record allows us to provide you with the highest quality care and allows for optimal communication with your other health care providers. In addition, we know that every patient is different and has specific needs, and we will strive to provide you with personal, individualized attention.

You can make a difference in the quality of care that you or your child receive. Remember to ask questions, keep an accurate medical history, understand how to administer all medications, understand what you or your child’s test results mean, and what to expect if the physician recommends surgical treatment for your or your child.


Prepare for your new patient visit:

Bring your Health Insurance Card or Information and photo ID ... read more

Understanding Your Insurance


Navigating your way through the insurance maze can be a confusing and sometimes frustrating experience.   Changes in the healthcare system have only made it more confusing.   Patients are often hit with Out Of Network Providers, Referrals, Non- Covered Services, benefits, deductibles and co-insurance issues and it is the patient’s responsibility to know this.     We at Cross Timbers ENT PLLC know this is frustrating, and we want to help you navigate through the insurance maze.

Ultimately, it is the patient’s responsibility to be familiar with their plan, know the benefits and providers contracted with their plan.

Here’s a few FAQ’s:


Do you take my Insurance?

Insurance plans have changed so much in recent years. So many individual plans and plan groups have been created. Even though your doctor may be participation on the underwriting plan, they may be out of network for your individual plan or group.   For example, your doctor may participate ... read more